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  • NONAC11042

Accommodation Reception Services (Opera)

Non-accredited Short Course
At a glance

At a glance

Make a good first impression

COURSE OUTCOME

Statement of Participation

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Course overview

Course overview

Wanting to gain experience or employment in the front office of a hotel, motel, casino and/or serviced apartments?  Why not enrol today into our Accommodation Reception Services (Opera) short course as a pathway to a rewarding career.

Topics include:

  • Working on the front desk of hotels, motels and serviced apartments
  • Professional personal presentation
  • Meeting guest's expectations
  • Understanding guests needs and expectations
  • Dealing with difficult guests
  • Understanding our Chinese and Middle Eastern guests
  • Computer system - Opera (reservations, check-in and check-out, reports, room allocation and special requests)
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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This is the total cost of the course you need to pay when you enrol if you are not eligible for a subsidy or concession.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Selection criteria

Students will be required to have basic computer knowledge and a basic understanding of the Windows operating environment.

Resources required

Computers will be available for students to practice with Opera.

Dress Standards
TAFE Queensland is predominantly an adult learning environment that prepares you for employment in business and industry, as well as for further career-related training. As such you are expected to wear smart casual clothing at all times that would be expected in the workplace. There is no desire on the part of TAFE Queensland to make dress standards too rigid. However, whilst attending TAFE or any off campus training, you should wear appropriate clothing.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland